Privacy Policy Hari2Menang

1 Introduction

Hari2menang values the privacy of every user on our platform. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you use the hari2menang website and services.

This policy is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia and other relevant legislation. By registering or using the hari2menang platform, you agree to the terms set out in this Privacy Policy.

We encourage you to read this document carefully. Should you have any questions, our team is available to assist through the available support channels.

2 Information We Collect

Hari2menang only collects information that is strictly necessary to provide you with the best possible service. The types of information we collect are as follows:

We do not collect any sensitive information such as biometric data, medical information, or data related to religious beliefs unless required by law.

3 How We Use Your Data

Collected information is used solely for purposes related to the provision and improvement of hari2menang services. We will not use your data for any other purpose without your consent.

• Account management — registers and verifies your identity, processes logins, and keeps your account secure
• Transaction processing — handles deposits, withdrawals, and all financial transactions securely and accurately
• Legal compliance — fulfils KYC requirements, anti-money laundering (AML) compliance, and regulatory obligations
• Service communication — sends important notifications regarding your account, transactions, and relevant promotions
• Fraud prevention — detects and prevents any suspicious or unauthorised activity on the platform
• Product improvement — analyses usage patterns to improve the overall user experience
• Customer Support — helps resolve queries, complaints, and technical issues reported by users

4 Sharing Information with Third Parties

Hari2menang will not sell, rent, or trade your personal information to any third party for commercial purposes. However, in certain situations, we may need to share your data with the following parties:

• Payment service providers — to securely process your deposits and withdrawals through approved payment gateways
• Regulatory authorities — when required by Malaysian law or directives from a legitimate regulatory authority
• Technology partners — companies that assist us in operating the platform, subject to strict confidentiality agreements
• Law enforcement — when a court order or criminal investigation requires the disclosure of information

In every instance of data sharing, we ensure that only the minimum necessary information is disclosed, and all data transfers are conducted through secure, encrypted channels.

5 Data Security

Protecting your personal information is a responsibility we take very seriously. hari2menang implements multiple layers of technical and organisational security to ensure your data remains safeguarded at all times.

• 256-bit SSL Encryption for all data transmitted between your device and our servers
• Data encryption at rest — all sensitive information is encrypted within our database
• Strict access control — only authorised personnel may access user information, and every access is logged
• Two-factor authentication (2FA) available to all user accounts for added protection
• 24/7 Monitoring by our cybersecurity team to detect any intrusion attempts
• Regular security audits by independent registered third-party auditors

6 Cookies & Tracking Technologies

Hari2menang uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login and session security. Cannot be disabled.
• Performance Cookies — collects information on how users interact with the platform for improvement purposes
• Functional Cookies — saves your preferences such as language and display settings for a more personalised experience
• Analytics Cookies — helps us understand aggregate user behaviour for product improvement

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality and performance of the hari2menang platform.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold. hari2menang fully respects and facilitates the exercise of these rights.

To submit any request related to your privacy rights, please contact our support team. We will process your request within 30 business days from the date of receipt.

8 Data Retention Period

Hari2menang retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active account data — retained for the duration your account is active plus 7 years after account closure
• Transaction records — retained for a minimum of 7 years for financial compliance purposes
• Communication logs — retained for 2 years for support and dispute resolution purposes
• Technical data & system logs — retained for 1 year and then automatically deleted
• KYC Documents — retained for the period required by regulatory authorities, typically 5 to 7 years

Once the retention period expires, your data will be securely deleted or anonymised using industry-standard methods.

9 Changes to the Privacy Policy

Hari2menang reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Each new version will be published on this page with the latest update date.

For significant and material changes, we will notify you through:

• In-app or on-site notifications on hari2menang
• Email to the address registered to your account
• A prominent notice on the platform's home page for at least 14 days

10 Contact Us

If you have any questions, concerns, or wish to submit a request regarding this Privacy Policy, our team is ready to assist you.

You may reach us via:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform
• FAQ Section: Visit FAQ page us for answers to frequently asked questions

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex issues requiring thorough investigation, we will inform you of a more precise timeframe.